Privacy Notice

Communication-STEM Ltd (company number 03270429 whose registered office is at 100 Temple Back, Bristol BS1 6FL), is a company which works with organisations to enhance productivity and efficiency through the development and delivery of extensive ICT services.

We respect your privacy and the security of your personal data is very important to us. This Privacy Notice sets out how we collect and process your personal data when you access and use our Services, including the website www.c-stem.co.uk. We will also explain what rights you have with regards to your personal data and how you can exercise those rights.

If you have any queries with regards to your personal information, then please contact us by email at privacy@c-stem.co.uk

You do however have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the supervisory body within the UK for data protection issues.

We may amend this Privacy Notice from time to time. We encourage you to check our Privacy Notice regularly to understand how we may process your Personal Data.

Information

We collect personal information from you through the use of enquiry and registration forms and every time you e-mail us your details, or the details of someone else. We also automatically collect information about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Use and Disclosure of personal information

We process personal information collected via the Communication-STEM Ltd website to:

  • Provide you with information that you have requested or which we think may be relevant to a subject in which you have demonstrated an interest;
  • Initiate and complete commercial transactions with you, or the entity that you represent, for the purchase of products and/or services;
  • Fulfil a contract that we have entered into with you or with the entity that you represent;
  • Ensure the security and safe operation of our website and underlying business infrastructure;
  • Manage any communication between you and us, and
  • Provide a personalised service

We may disclose your information to business partners and third-party suppliers we engage to provide services which involve processing data on our behalf, successors in title to our business or in accordance with a properly executed court order.

It is important that the personal data we hold about you is both accurate and current. Please update us if your personal data changes during your relationship with us. This includes but is not limited to changes in your contact information and preferences in respect of how we contact you.

We also use information in aggregate form (so that no individual user is identified):

  • to build up marketing profiles
  • to aid strategic development
  • to manage our relationship with advertisers
  • to audit usage of the site

Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may use your usage data to calculate the percentage of users accessing a specific website feature.

We do not collect any special categories of personal data about you such as details about your ethnicity, religious beliefs, political opinions or health and genetic data.

Use of Personal Data

We have set out below how we may use your personal data and the legal bases we may rely on to do so:-

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and manage payments, fees and charges or collect and recover money owed to us (a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and ICT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)

 

You have the right at any time to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You may receive marketing communications from us if you have requested information from us or purchased from us. In each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any company outside Communication-STEM Ltd for marketing purposes.

Opting Out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a purchase or other related service experience.

Controller

Communication-STEM Limited is the controller and is responsible for your personal data. Our Compliance Officer is responsible for overseeing any queries with regard to this Privacy Policy.

Data Security

We have put appropriate security measures in place in order to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

Your personal data will only be retained for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Use of cookies

A cookie is a small piece of data that is sent to your browser from a website which your web browser may choose to place locally on your device. A cookie cannot read data off your hard disk or read cookie files created by other sites. The sending of cookies does not damage your system.

The use of Google Analytics and Cookies

We use first-party cookies in order to track visitor interactions and generate custom reporting via Google Analytics. Cookies are text files sent between the user’s computer and a website which contain information about your visit. Users do have the option to refuse cookies by accessing privacy settings within their browser. An independent overview of what Google Analytics is and how it works can be found on Wikipedia via the following link: https://en.wikipedia.org/wiki/Google_Analytics

Refusing Cookies

To refuse to accept cookies please follow the below instructions:

  • In Firefox, you can adjust your cookie settings by clicking “Tools “, “Options” and “Privacy”
  • In Chrome, you can adjust your cookie settings by clicking “Settings”, “Show advanced settings” and “Content Settings”
  • In Safari, you can adjust your cookie settings by clicking “Safari”, “Preferences” and “Privacy”
  • In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector

Blocking all cookies will have a negative impact on your interactivity with some websites.

Links to Other Sites

The Communication-STEM Limited website may contain links to other sites. Please be aware that Communication-STEM Limited is not responsible for the privacy practices or content of other such sites. This privacy statement applies solely to information collected by this website. We do not control these other sites and are not responsible for their privacy statements nor are we responsible for any personal data they may collect.

Internet-based transfers

Given that the internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the Communication-STEM Limited site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

We do not transfer your personal data outside the European Economic Area (EEA).

Head Office:

C-STEM Limited
Citypoint
Temple Gate
Bristol
BS1 6PL

Tel: 0345 241 0000
Fax: 0345 241 0001

Newport Office:

C-STEM Limited
Platfform Building
11-20 Devon Place
Newport
NP20 4NW

Tel 0345 241 0000

Our Offices: