PRODUCTS & SERVICES

Fundamentally, we are project managers. We work with you to understand your objectives and to develop your strategy, then bring together all the elements of your chosen solution. We remove the complexity of integrating the technologies for you, managing the relationships between the manufacturers, the network provider, the trainer and the maintainer on your behalf.

We are a company that will be around tomorrow and are here to support your long-term communication and information strategy.

Voice & Data Solutions
With in-depth product knowledge spanning systems technology and communication protocols we build unique, integrated computer telephony solutions that utilise the power of business applications to enhance the service that traditional voice communication functionality offers.

CTI Applications
Today's Customer Economy demands a faster response and a more personalised service. Benefit from C-STEM's experience of computer telephony and integration skills to deliver a portfolio of applications guaranteed to increase productivity, improve responsiveness and the caller's perception of service.

Multi-Media Messaging
C-STEM is pioneering the use of this multi-channel contact centre solution. In addition to e-mail communications, message blending can be configured to manage, queue and distribute fax, voice mail, SMS and web ''call-back'' messages.

Message blending is particularly useful in the contact-centre environment where high volumes of incoming and outgoing messages need to be prioritised by order of importance according to pre-set criteria.

Network Infrastructure
C-STEM design and install Structured Cabling, Fibre Optic and Wireless LAN's/WAN's. We specialise in supplying mission-critical installations including Airports and Healthcare Services operations where quality of service and reliability is essential. We also design Virtual Private Networks (VPN's) and Voice over Internet Protocol (VoIP) solutions.

In support of your total communication solution, we provide PC and network hardware, system administration and business application software.

Managed Network Services
The provision of Network Services is a critical factor of your solution. C-STEM has in-depth experience of network provision and have established relationships with all national providers. For analogue, ISDN digital, special-rate services, line conversion and disaster recovery contingencies, benefit from our knowledge and let us manage the whole process on your behalf.

Training, Maintenance, Support
In support of all the systems and software we provide, we design bespoke training programmes for all levels of staff from systems administration to user levels. If required, we can provide pre-training assessment and design course content to accommodate different ability levels.

It's important to us to ensure your solution performs as we say it will and that you trust in us to work with you to develop your ongoing communication and information strategy.

Through our strong relationships with major telecommunications and computer equipment manufacturers and national maintainers, we provide the powerful interface to negotiate and manage preferential service level agreements on behalf of you, the customer.

Once in place, we manage your maintenance agreement, providing 24x7 front-line support for all the systems we supply.